Below you will find answers to the most frequently asked questions from our guests. If your question is not listed here, please complete the contact form. We will answer your question as soon as possible.
You can enter our accommodations on your arrival day from 3 p.m. Of course you are welcome to sign up earlier and to use the park facilities before 3 p.m.
You will find a coffee maker (filter) in every Waterpark Belterwiede holiday home. Some holiday homes are equipped with a Senseo.
It is possible to book several houses next to each other. You can indicate this in the online booking process, or inquire with one of our employees. We do, however, charge preference costs for this.
No. Bed linen is part of the mandatory costs. You are required to pay € 8.25 per person in bed linen. Unfortunately no exceptions are made.
A pet is allowed in some accommodations. You must specify your pet when booking (maximum 2 pets per home).
You are required to pay a deposit of € 65 per home (€ 115 for a 10-person Waterlelie home). If you leave the villa clean / without defects, you will receive the deposit back to your account within 14 days.
In general, you can book a weekend (Friday to Monday), midweek (Monday to Friday) and week (Monday to Monday or Friday to Friday). Adjusted data possible in consultation. Check-in is possible from 3 p.m. You must check out before 10:00.
The rent includes the rental of the accommodation, reservation costs and final cleaning. The other mandatory costs such as bed linen, tourist tax and deposit are not included.
There are no cots available in the houses. You can reserve this with us for € 2 per day. You can also reserve a high chair, playpen, bath and stair gate.
Towels are not included in the price. You can book a towel package for € 5 per package (good for one person). A package contains one small and one large towel.
Yes, it is possible to book a certain property. You can choose a home at a special location (at the lake) or a specific home number. You pay preferential costs, so that we reserve the property for you.
On the indicated departure day you must check out before 10 a.m. No exceptions are made here.
When you go fishing at the holiday park, you can do this without a fishing license. When you go fishing outside the holiday park, you need to buy a fishing license. For more information, visit the website.
If you indicate in advance that you will arrive later, we will put the key ready for you. We can coordinate with you how this works. You can contact us by phone or email.
WiFi is available in your holiday home. The use is completely free. Wi-Fi is not available in public areas.
Upon arrival you will receive a departure envelope. You must complete the envelope. You must also put the key in the envelope. You can then leave the envelope in the letterbox at the reception. If there is no damage or defects to the property, your deposit will be refunded within 14 days.
At our "neighbor", Nijenhuis boat rental, you can rent different boats.
There are various launch sites in the area.
You can reach us by telephone at 0522-281828.
Yes, if your visit stays overnight, you must report this. The guests then pay bed linen and tourist tax.
If you have not received the full deposit back, your property is not left in the correct condition. Consider the activities listed on the departure envelope. It is also possible that a defect has been detected.